Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you (whether personally or on behalf of an enterprise entity) and Hridayam Soft Solutions Pvt. Ltd. ("Company", "we", "us", or "our"), concerning your access to and use of the AssetsTrak fixed asset management platform, web portals, mobile audit applications, and associated services (collectively, the "Service"). By accessing or using the Service, you agree that you have read, understood, and agreed to be bound by all of these Terms of Service.

2. Interpretation and Definitions

• Account: A dedicated administrative or user account granted to an enterprise client to access the Service.
• Client Data: Any asset registers, financial depreciation schedules, purchase orders, invoices, physical audit logs, employee records, and file attachments uploaded or generated by the client within the Service.
• Deployment Models: The Service is offered under Cloud Software-as-a-Service (SaaS) or On-Premise Air-Gapped Enterprise Server deployment models, governed by applicable Master Service Agreements (MSA) and Service Level Agreements (SLA).

3. User Accounts and Security

When you create an Account with us, you must provide accurate, complete, and current information at all times.

• You are responsible for safeguarding the credentials and authentication tokens used to access the Service.
• You agree not to disclose your passwords to any unauthorized third party.
• You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Intellectual Property Rights

The Service and its original content, features, proprietary algorithms (including dual Companies Act & Income Tax Act depreciation engines, QR/RFID tracking workflows, and OCR ingestion engines), source code, design systems, and trademarks are and will remain the exclusive property of Hridayam Soft Solutions Pvt. Ltd. and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

5. Client Data Ownership & Confidentiality

Client retains full and exclusive ownership of all Client Data uploaded or processed within AssetsTrak. The Company claims no intellectual property rights over Client Data. As an ISO 27001:2013 certified company, Hridayamsoft maintains strict technical and organizational controls to protect the confidentiality, integrity, and availability of all Client Data. For on-premise deployments, data remains entirely within the client's private infrastructure.

6. Acceptable Use and Restrictions

You agree not to use the Service:

• In any way that violates any applicable national or international law or regulation.
• To attempt to reverse engineer, decompile, disassemble, or derive source code from any software components of the Service.
• To introduce any viruses, trojan horses, worms, logic bombs, or other malicious software.
• To sublicense, resell, or distribute the Service to unauthorized third parties without written agreement.

7. Service Availability & Service Level Agreements (SLA)

For cloud instances, we endeavor to maintain a 99.5% service uptime commitment, excluding scheduled maintenance windows announced in advance. Enterprise support, bug fixes, patches, and deployment assistance are provided in accordance with the terms of your specific commercial order form and Master Service Agreement.

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law, in no event shall Hridayam Soft Solutions Pvt. Ltd., nor its directors, employees, partners, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, goodwill, or other intangible losses, resulting from your access to or inability to access or use the Service.

9. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions. Any legal action, dispute, or proceeding arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

10. Changes to Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by posting the updated Terms on this page with a revised "Last updated" date. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact our legal and compliance team: