Privacy Policy

1. Interpretation and Definitions

Words with capitalised initials have meanings defined under specific conditions. These definitions apply whether they appear in singular or plural form.

• Account: A unique account created for you or your organisation to access our Service or parts of our Service.
• Company: Refers to Hridayam Soft Solutions Pvt. Ltd., 501 Thakker Heights, Bhandup Village Road, Nahur (W), Mumbai 400078 ("we", "us", or "our").
• Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: Refers to the AssetsTrak website, software application, mobile audit apps, and related services operated by the Company.
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of page visits, device identifiers).

2. Collecting and Using Your Personal Data

We collect personal information that you voluntarily provide to us when registering for an account, expressing interest in obtaining information about our products, booking demos, or contacting us.

• Information Provided by You: Email address, first and last name, phone number, company name, job title, and physical address when you use our Service.
• Automated Information (Usage Data): Device identifiers, IP address, browser type, operating system, pages visited, time spent, and referring URLs.
• Device Permissions: Camera and photo library access are requested solely with your explicit permission for the purpose of scanning asset QR codes, barcodes, and attaching physical audit photographs within mobile apps.

Tracking Technologies and Cookies

We use persistent and session cookies, Flash cookies, and web beacons to track activity on our Service and hold certain information. Our cookie categories include:

• Necessary / Essential Cookies: Required to provide core website functionality and authenticate user sessions.
• Policy Acceptance Cookies: Records whether users have consented to the use of cookies.
• Functionality Cookies: Remembers user preferences, settings, and login credentials to provide a personalised experience.

3. Use of Your Personal Data

The Company may use Personal Data for the following business purposes:

• To provide, maintain, and monitor the performance of our Service.
• To manage your Account and user credentials as a registered enterprise client.
• To perform contractual obligations and deliver contracted fixed asset management software services.
• To contact you with updates, operational notifications, security alerts, and marketing communications (where permitted).
• To respond to your inquiries, customer support tickets, and service requests.
• To facilitate business transfers, mergers, or reorganisations.
• To analyse usage trends, monitor system security, and continuously improve Service reliability.

4. Sharing of Your Personal Data

We may share your Personal Data in the following specific circumstances:

• With Service Providers: Third-party vendors who assist us in monitoring and analysing Service usage, hosting cloud infrastructure, and providing customer support under strict confidentiality agreements.
• With Business Partners and Affiliates: To offer relevant enterprise solutions within the Hridayamsoft product ecosystem.
• With Other Users: Only when you interact in shared enterprise workspaces or public discussion areas.
• Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Retention of Your Personal Data

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to maintain active client contracts, and to comply with legal, tax, and accounting obligations under Indian regulations. Usage Data is generally retained for a shorter period, except when used to strengthen security or improve the functionality of our Service.

6. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operational offices in Mumbai, Maharashtra, India. For cloud clients, data resides on ISO 27001-certified Indian data center regions ensuring domestic data sovereignty. By submitting your information, you consent to this processing. The Company takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Disclosure of Your Personal Data

Under certain conditions, the Company may be required to disclose your Personal Data:

• Law Enforcement: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Legal Obligations: In the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent fraud, or protect the personal safety of users or the public.

8. Security of Your Personal Data

The security of your Personal Data is important to us. As an ISO 27001:2013 certified organization, Hridayam Soft Solutions implements commercially acceptable administrative, technical, and physical safeguards (including SSL/TLS encryption in transit and AES encryption at rest). However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately, and we will take steps to remove that information from our servers.

10. Links to Other Websites

Our Service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to this Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data practices, please contact us: